A few simple guidelines that will really help us to help you:

• Turn up for viewings at the agreed time.

We use our knowledge and experience to calculate how long a viewing takes, so if you arrive 15 minutes late, then a substantial part of that appointment time is lost, or worse still we may think you are not going to turn up and so you miss the viewing altogether. So if you can’t make it or are going to be late please do ring and tell us. You’ll always get a friendly and courteous response and we’re happy to arrange an alternative time.

• Tell us what’s important to you

We want to show you properties that are most relevant to you, so talk to us about your preferences in detail.  If all that matters is being ten minutes walk from the railway station or having somewhere for the children to play football or the property being in absolutely perfect decorative order, then please tell us and we’ll suggest the places that we think best meet your needs. We’ll also advise if we feel you may need to compromise in some areas.

• Tell us what you really think of a property.

Remember that our job is to ensure that you make the right choice of property, so please tell us what you really think of those we show you. We won’t be offended, and can use this information to help you better going forward.

Simple really – and highly effective!